RENTAL POLICY

PLEASE READ CAREFULLY. PLEASE MAKE SURE TO READ ABOUT EXTRA DAMAGE AND/OR CLEANING COSTS THAT MAY APPLY.

GENERAL POLICY

We have trailers and 5th wheels available for weekly rental ranging in size from 20 feet to 36 feet. All our units are equipped with smoke and propane alarms. Rental costs vary according to the individual 5th wheel or trailer and are available with a 7-night minimum for the peak months of July and August. Shorter time periods are possible during the other months of the summer camping season. Please note that we reserve the right to substitute trailers when necessary.

We invite our clients to choose the campsite to which they wish to have us move their rental unit. However, the campsite chosen must have full hook-ups: sewer, water and power (see description of each available unit : Area A, Area B). If your campsite does not have a sewer connection, a $20.00 surcharge to empty the septic tanks at the end of your rental period will be applied.

We offer free delivery to any of the campsites on our campground list and include complete set up. Trailers and RV's are not to be moved or towed once we deliver them to a designated campsite.There will be an additional delivery charge of $125.00 for trailers changing between Areas A and B. For delivery to or from Gallagher's Lake (KOA) to either area A or B, the delivery charge will be $75.00.

DELIVERY AND CHECK-OUT TIME

Delivery time: we will make every effort to have your trailer ready on site before 5:00pm. Delivery time can sometimes be affected by events beyond our control, such as traffic, blocked-in units, sport races in progress, etc. There will be no refunds for late delivery.

Please note that EasyGo Holidays' check-out time differs from most campgrounds' posted check-out times. Your check-out time must be NO LATER than 10:00am in order to enable us to move the trailer for the next rental client.

PROBLEMS AND/OR DAMAGE

Should any problems or damage occur regarding either the unit as a whole or equipment or parts, please advise us immediately so that we may deal with it promptly. Charges for damaged equipment will be based on costs plus labour. Do not attempt any repairs yourself.

Please be advised that no refund will be given for non-functioning equipment. However, we will attempt to repair all equipment as soon as possible once you advise us of a problem.

AIR CONDITIONING MALFUNCTIONS

Air conditioning which malfunctions during a rental period will be repaired as quickly as possible. A discount of 10% of the 7-day weekly rental rate will be pro-rated for the number of days the client is affected but will only be considered if a problem persists longer than 3 days. We will provide fans if needed. Please be aware that air conditioning units may ice up AND BREAK DOWN if set too cold or left on for too long, or if windows or doors are left open. If icing occurs, turn off the unit for a few hours.

AWNINGS

All units have awnings for the convenience of, but also at the responsiblity of, the unit renter. Please ensure that you lower one side of the awning during heavy rain for drainage and retract the awning in the event of a strong wind. It is highly recommended that you retract the awning at the end of every evening in case of high winds during the night, as well as when you are leaving the unit for an extended period of time (more than 1 hour).

BASIC AMENITIES IN OUR UNITS

  • We include free propane for normal trailer use only. Propane tanks are not to be moved and/or used with BBQ's.
  • All trailers and RVs feature fridge,microwave oven,coffee maker, toaster, kettle, dishes, utensils, pots and pans and broom.
  • We do not supply bedding and linens, bathroom supplies, or cleaning supplies.

STANDARD PROTOCOL

EasyGo Holidays maintains its fleet of rental units in a clean, livable condition, where everyone can truly enjoy their camping experience. However, in order to maintain these conditions, certain common courtesy rules must apply since these units are used by many people over each season. Please read carefully, as non-compliance to these protocols will result in additional charges.

  • No pets inside units
  • No smoking inside units
  • Please leave the unit in the same shape as it was when you arrived(see extra damage and cleaning charges below). In the event that the unit is not in a standard condition upon your arrival, you must advise EasyGo Holidays immediately.
  • Please note that everyone must remove ALL FOOTWEAR before entering, otherwise a carpet cleaning/lino repair charge of $300 will apply.
  • All utensils, dishes, pots, pans are to be washed and stored (pots and pans MUST NOT be used on external bar-b-q's or fires).
  • All appliances (fridge, stove, microwaves,etc.) must be completely cleaned inside and out.
  • Shower, toilet and bathroom floor must be completely cleaned.
  • Sink,counter top and tables must be clean.
  • All floors must be cleaned and swept.
  • All upholstery must be left clean.
  • Please be advised that awnings are fragile and can easily be broken, for which you will be responsible( approx. value $1500)- please take extra care!!!

DEPOSIT and RENTAL FEES:

  • A deposit of $375.00 per week will be applied to your credit card at the time of booking. For example, if you rent for 2 weeks, the deposit will be $750.00. Deposits can be refunded up to 10 days after booking, less a $75.00 administration fee, otherwise the deposit is not refundable.
  • The remainder of the total rental fee will be applied to your credit card 7 days prior to arrival date.

PLEASE NOTE: by authorizing Easygo Holidays to apply the security deposit amount against your credit card, you are also authorizing Easygo Holidays to apply any of the extra fees necessitated due to non-compliance to our policies, as described below.